iPhone Photo Import Failure Something Went Wrongīefore moving on with the solutions, make sure you are using the official iPhone cable to transfer the data & the cable does not move/disconnect during the import process (try the cable on a different USB port).
The issue arises when a user tries to import iPhone pictures through Microsoft Photos but fails to do so. Moreover, the incompatibility between the HEIC format & Windows may also result in the error under discussion.
He really just wants to have photos imported from his camera automatically sorted into date-based folders, as they were up until a week or two ago.You may fail to import iPhone pictures through Microsoft Photos if the installation of the Photos app is corrupt. This is even though they’re the same app and the same OS.Īnyway, this issue is causing my dad a huge amount of frustration. The screenshot in the article shows an option to “Import pictures and videos” among the options when right-clicking, whereas performing the same step on my dad’s laptop doesn’t pull up that option in the menu, and unlike the screenshot in the article, his Photo app has an “AutoPlay” option. I did some research and tried to troubleshoot the problem, but the support article I found that seemed closest to providing a hint towards a solution showed a different set of menu options when right clicking the camera SD card in the File Explorer than what’s available on his computer. He says he didn’t do anything on his end that he can think of that might have changed the normal behavior of the import process, but he does think there was a recent update to the OS.
Now, the photos are being dumped into the pictures folder without date folders being created and it’s driving him nuts. Dad says he didn’t have to do anything to make that happen - according to him, it just happened automatically. My dad uses a Canon digital PowerShot camera for work (it’s about 10 years old) and up until about a week or two ago, was apparently able to import photos via the built-in Photo app on his Windows 10 laptop.ĭuring the import process, the photos would automatically be sorted into folders by date using the format YYYY-MM-DD.
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